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Legendary Axe-Man Named Sierra Club Spokesman

In case you didn’t see this on The Grimm Report:

Grimm Report's avatarThe Grimm Report

A Special Report By Grimm Report Chief Environmental Correspondent, Cathy Behnke
https://cat9984.wordpress.com

Late yesterday, the Sierra Club issued a press release stating that its new spokesman is Paul Bunyan, the noted lumberjack. The notice stated, “Mr. Bunyan’s role will be to interact with logging and mining companies regarding the importance of conservation. We are confident that those companies will be more comfortable working with someone from a similar background. Initially, he will be representing the Sierra Club in negotiations regarding dams on the Snake River. Mr. Bunyan has the unique perspective of having created several dams himself during his career as a lumberjack.”

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You WILL be Friendly

One of the first meetings I attended at Ralph’s was a “Friendly Meeting”. I sarcastically asked whether they were going to teach us how to be friendly.  As it turns out, that would have been a lot more useful than what actually happened. The store director began by telling us that since we can’t compete on price, we need to succeed on customer service. It appears that after cutting staffing as far as possible, taking away merit raises, and putting a cap on the number of automatic increases an employee can receive in any position, they were still losing customers based on price. So they decided to do something radical: be nice to the customers.

There are a few rules: smile and say hello to everyone, ask whether you can help them find anything, and never (ever, ever) point them in the right direction. You must always take the customer to the item they are looking for. Some customers take well to an employee saying hello at 6am; others give a look that says, “If I wanted to talk, I wouldn’t be here at 6am”. Nobody said anything about how to handle the people who take it as an invitation to start a lengthy discussion about their eating habits and why they only eat “x” type of foods. But I’m friendly so….

At the beginning it was easy to not point people in the right direction; I didn’t know where it was either. As time went by, I learned that people don’t necessarily want someone walking them to the item (I would hate it). They want information, not a shopping partner. A few even got offended by the idea: “I can find it myself.” (If that were true, why are you asking?) Now the only people I take are the ones who still look confused after I’ve explained where it is multiple times. They are always very sweet and say something along the lines of “Thank you so much – I never would have found it without you.” There really isn’t any way for me to answer other than “thank you” without sounding unfriendly.

We have meetings every quarter to discuss how friendly we are. Last year, all was well. We consistently met or exceeded our target. We all got cards that entered us in a drawing for a $25 gift card. (How’s that for motivation?) We must have gotten complacent because this year, disaster struck. In late spring we found out that our customers were not at all happy, and that we were 15 points below company standards friendly-wise. We had to fix the problem!

It was also at this meeting that we learned that there are actually 4 pieces to the “friendly score”: checkout friendly, floor friendly (that’s where I am), store cleanliness, and product availability. As it happened, the checkout was 10 points above target and the floor was 15 points over. The two problem areas were store cleanliness and product availability. Nobody stated the obvious: the employees at the meeting were doing fine; somebody needed to tell those wilting veggies to get their act together.

As usual in the world of Ralph, anything that might impact management’s bonus or tenure was a crisis. Over the next couple of days, we would get messages over the speaker system: “Our friendly score is X; remember to be friendly!” Every hour or so they would update the number. The customers must have thought we were nuts. All the while, the floor had streaks and the strawberries grew moldy.

I’m really not sure whether the situation improved or another crisis has arisen, but friendly is not the focus. At the last meeting, we talked about the United Way campaign. Why not? It has as much to do with me being friendly as the black marks on the floor.

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Who? What? How? Why?

Am I the only person who thinks it’s weird that so many breakfast cereals now come in chocolate versions? No one should start their days with such a pale imitation of a beautiful food like chocolate.

Why would I know what type of cheese the man’s wife buys for snacks? It’s round he says. A cheeseball? No. Actually little squares? No, it’s round. String cheese? No. If you don’t have it, I’ll have to go to another store. Sorry, I don’t know what it could be. Oh, I guess it is string cheese.

Why does it make me feel so good when someone who cuts me off in traffic gets stuck at the same traffic light?

Do I need to serve Nosferatu beer and Haunted wine (red and white) at my Halloween party to be a success? What about 4 Witches and Dragon’s Breath beer? Deviled eggs? Tarantula dip?

Why do they always put one kind of icky candy in with the good stuff in those Halloween bags of candy?

When we are trying not to run into someone while walking, why do we both move in a direction to get in the other’s way? Sometimes more than once?

I pass through two school districts to get to work. Why is it that if I get behind a bus in one district, I also get behind a bus in the other district?

I go to a discount hair salon. Why would people pay $5 every two weeks to get their bangs trimmed if they are going to that salon  to save money in the first place?

Why would I need a four-pack of wine stoppers? I thought the point was to finish one bottle before I began the next. Even hosting a dinner, it would only be one red and one white at a time. Maybe I should start hosting wine tastings?

What is the point of those tiny ice cube trays? My little kitties or doggies would be melted before anyone could tell how cute they were. Besides, it seems a little tacky to ask people to guess what is floating in their drinks.

Why are some traffic lights synchronized with each other but not with the speed limit?

Why are there professional hockey teams in places that can’t keep the ice hard enough for part of the season because the weather’s too hot?

Why is the person who works the least in my department the one who got someone to assist him?

Why can I pronounce some words in private, but mangle them when I get in front of people?

Why can I lift 35 pounds of cheese but 35 pounds of salami feels too heavy?

What is the gracious way to tell the 250-lb woman that she really shouldn’t sit on the counter because it wasn’t made to support that much weight?

What is the right wine to recommend to someone who wants “a good wine that will make them drunk”?

What is the correct response when you find out that the person you share an interest in sports with roots for all the teams you hate?

Is fall so pretty so we get sucked into forgetting that we have to rake up all those formerly beautiful dead leaves?

Why do some people appreciate this type of questioning and some think I need more to occupy my mind?

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What is Your Pet Wearing This Halloween?

Our cats haven’t been invited to any Halloween parties this year. Probably because we took away their Facebook pages. They were using them to lure unsuspecting mice over for “parties”. Now we’ve “ruined their lives forever”.

(Important Note: I am obviously a cat lover. Before we go any further, I should also mention that I would never own a dog under 40 lbs and prefer them larger than that.)

Everyday at work, I walk past the pet supplies (it’s on the way to the breakroom). For the past few weeks I have been noticing the pet costumes. Valuing my blood, I have never considered putting a costume on any cat who’s owned me. It seems that in the cat world, kittens are cute and cats are elegant. And elegant does not want to dress up like a banana. I thought our assortment was rather far-ranging with animals (tigers, sharks, pigs, lions), food (hot dogs, pumpkins, bananas), and other (bees, convicts, college team jerseys). Little did I know.

I went online to see what else was available, just in case. The first thing I learned was that cat costumes are significantly different than dog costumes. Apparently I am not the only one with a fear of pushing feline feet into a clown costume. With one exception, they were all hats or things that go around the cat’s waist (do cats have waists?). I found tutus, wings, a clown ruffle and hat, a devil hood (stop the jokes dog lovers), a princess hat (obvious choice), and a cowboy hat with bandana. I did not find a cat looking amused in any of the pictures.

The same site had over 300 costumes for dogs. I think my favorite was the movie starlet: satiny dress, blonde wig, and fake boobs. It seems that it would give the dog body image issues. A couple of the others I thought were a little unusual were the watermelon fairy, the flower fairy, the woopie cushion, the mermaid, and the putter pup (tam, shirt, and pants). The cave dog was adorable. I’m not really sure how the dog picks out the costume he/she wants to wear. There must be some kind of system though: some of the dogs looked pretty happy and some looked miserable (they could have been channeling the cats, I suppose). Maybe it depends on whether “Mommy” listened to what the dog wanted or picked out something she thought was cute, but in reality the other dogs would laugh at. These costumes were all in the 415 – $45 range, but on sale at 20% off.

Another mistake I made was assuming that costumes were all for small dogs. There is also a site that caters to large dogs (shepherds and retrievers not mastiffs and newfies). I discovered that large dogs prefer to wear uniforms – police, fire, vets. There was also a devil outfit. I really liked the grrrroovy dog (looked like Jimi Hendrix) and the pop king dog (looked like Howard Stern). These dogs all looked pretty content. Guess it’s easier when no one’s trying to get you to wear tulle.

Of course I had to look at clearance. That section was almost entirely NFL-related. The dog could get sweaters, cheerleader uniforms, jerseys, and/or t-shirts. I noticed there wasn’t anything for my team, the Detroit Lions. I would like to think that it’s because there is no market, not because I am going to be seeing lots of dogs in ill-fitting clothes all over the state.

Since things are already on mark-down and clearance, it won’t be long before they start to run out of the favorites. Be sure to pick up something soon, even if it’s just for the picture on your Halloween cards (if you procrastinate like I do, you can use it for Christmas). If you wait too long you will have to use the hair dye gels and go as Nicki Minaj or Lady Gaga or go retro as a ghost in a pillow case