Today we are listening in on a customer phone service experience with Borris, representative of Yak Express, and Muffin, an unhappy customer.
Borris: “Thank you for calling Yak Express. This is Borris. May I please get your name, and order number?”
Muffin: “Hi, my name is Muffin, order number is C1029.
Borris: “Thank you. I see this is regarding your Fish in a Bowl, is that correct?”
Muffin: “Yes”
Borris: “How may I help you today?”
Muffin: “I am very displeased with your service, and I demand a full refund on my shipping!”
Borris: “I’m sorry to hear that. May I ask what the issue is?”
Muffin: “I paid for same day delivery, as I intended to play with my meal, then eat it. This cost me a whole silvervine stick! However, your stupid delivery yak didn’t get me my fish in a bowl for 2 whole days!”
Borris: “I’m so sorry that happened to you. Were you given a reason for the delay?”
Muffin: “He claims that the mud was too deep from the recent rains to get through. What sort of yak can’t plow through a little mud?”
Borris: “I see. Unfortunately, he is correct, for the safety of our yaks, if there are excessive or extreme conditions, we prohibit them from delivering”.
Muffin: “That is unacceptable! By the time my fish in a bowl arrived, he was belly side up, and no fun to play with at all!”
Borris: “I understand your frustration. I can definitely offer you a refund on your silvervine stick.”
Muffin: “What about my fish in a bowl? Are you going to replace that?”
Borris: “I don’t see how that would be possible. We’re Yak Express, not Fish ‘R’ Us.”
Muffin: “Exactly! Express! And you didn’t deliver expressly! And now I’m out a fish in a bowl! I demand you replace my fish in a bowl!”
Borris: “If you order a new fish in a bowl, we’ll be happy to ship it, free of charge. Unfortunately, we can not physically provide the fish in a bowl”.
Muffin: “Well, you’re just useless, aren’t you”?
Borris: “Sorry, I’m not sure what you want me to do.”
Muffin: “I want you to get me a new fish in a bowl!”
Borris: “I can see this is going nowhere. I will refund your silvervine stick, and it will be delivered to you via Yak Express same day shipping. You should receive it by 5:00 tonight.”
Muffin: “And my fish in a bowl”?
Borris: “I’m sorry, you’ll have to go through the retailer for that.”
Muffin: ‘Ugh! I hope all of your naps get interrupted”.
Borris: “Thank you for calling Yak Express. Please call us back if you have any shipping needs. Have a fur-tastic day”!
Pictures courtesy of Google Images.
Adventures in Cheeseland 
It’s hard working in customer service!!
That it is!
Oh dear me Muffin’s not too happy x 😽
No she is not… Although her frustration is understandable.
R commintz R knot postin guyz…we haz tried three timez….tryin frum de homepage ???????????????
muffin, eye wood knot bee a happee campurr either. ewe paid for frezh fizh ina bowl, knot dead fizh ina bowl. thanx for de headz up, eye willna bee uzin thiz companee for my shippin any time soon 😾🙀 hay, everee one N joy de weekz end 🐾💚🦋‼️😺
I’m so glad you understand! I would not recommend Yak Express!
If they hope to stay in business, they are going to need a new delivery service. 🙂 XO
They’re definitely not getting my business again!
Those round goldfish bowls are quite a retro blast from the past! Are they even a thing anymore?
I haven’t seen them in a while… They must be getting saved for all of the fish in a bowl!
Poor Muffin….Funny Borris! What a story!
***purrss*** BellaDharma an ((hugss)) BellaSita Mum
Muffin did certainly suffer. Hopefully her next order is more successful.
**paws crossed heer** 😉
so, how do you get a fish bowl, I wished I could send you. I am sorry this kind of things happen, really happen.. maybe not a fish bowl, but it happens. Thank you, Have a nice day, and many fish bowls.. Love, nia
Thank you! I appreciate your thoughts and kindness 😺
These stories are so cute 😍 I don’t know how you come up with them 😀
Thank you! Too much space in the humans brain 😹
Ha! That’s so true about customer service, isn’t it?!
It really is!