I received some feedback that I may have been a little hard on the (lack of) thought process employed by some of our customers. While I would like to remind everyone that my thoughts are not expressed to the customer (that’s why they’re thoughts not words), I do understand that some people are concerned with the lack of civility in today’s world. Ensuring that I don’t inadvertently insult someone is a valid concern. We never know when the filter between my brain and my mouth might become clogged and not work anymore. (I have met several people with this unfortunate condition.) So I am trying to come up with some more polite ways to address some issues.
Current: Why on earth do you keep ordering chickens when we have forty cases in my cooler? It’s the cheese cooler not the “I still don’t understand how to order” cooler. Improved: I know it’s really hard to gauge how much food to order, being fairly new in the position. Maybe you should see how much was used last year and increase it by 10% rather than 200%.
Current: It’s called a cheese cooler because it’s supposed to be used for cheese, not whatever you can’t find room for. Improved: If you are going to keep getting too much stock, we should probably find someplace to hide it so your boss will quit yelling at you about it. Or maybe you could arrange to clean out your own space so it looks like you have the correct amount.
Current: Stop being so lazy and clean up the messes you make in my cooler. If you spill boxes all over the place moving a cart, pick them up. Improved: It would really make things a lot easier for me if I didn’t walk into the cooler to find it full of boxes that have fallen off one of the carts. I try very hard to load them safely and would really appreciate you helping me with this. You know you can get hurt tripping on things you don’t see.
Current: Why do you think it’s OK to step in front of me to use the time-clock? Is your time more important than mine? Improved: Excuse me. I guess you didn’t see that I was in line to punch in. Just so you know, you would have clocked in at the same time if you had waited for me.
Current: Why do you think I should come to your department and help you? It’s not like you ever do anything to help me. I’m tired of hearing about how important what you do is. I assume you have no idea how much money my area actually makes. Improved: I’m sorry. I really don’t have time to help. I’m the only one in my section and don’t have anyone I can ask to help.
Current: I know it’s a load of ‘whatever’ when you don’t put a cart in my cooler because you don’t do it as well as I do. It’s insulting how stupid you think I am. Improved: Actually, the way I got to be this good was by practicing. If you spend a little time today working on it, it will be easier the next time you try to put something in.
Current: I know you’re the one who made the mess although you’re playing innocent so I have to clean it up. I’m not working with anything that could spill. Improved: I hate the way those containers of olives sometimes spill over when you take off the top. It looks like that one got some olive oil on the floor.
Current: It’s really stupid to order extra sandwich turkey less than a week before Thanksgiving. That’s the same stuff that’s in those big birds they keep selling across the aisle. Improved: Perhaps it would have been better to wait until some of the stuffed feeling from Thanksgiving goes away before asking people to buy a less substantial version of the same meat.
Current: Yes I am using the hand-held inventory controller. That’s why it’s in my hand and I’m putting numbers into it. You can quit standing there trying to intimidate me into giving it to you. Improved: I’m probably going to need this for another few minutes. I can let you know when I’m finished so you don’t have to keep standing there letting your other work pile up. I’m sure there’s time for both of us to do what we need to do.
I could go on, but there’s really no point. I just hope the brain/mouth filter stays functional.