Today we are listening in on a customer phone service experience with Borris, representative of Yak Express, and Muffin, an unhappy customer. 

Borris: “Thank you for calling Yak Express. This is Borris. May I please get your name, and order number?”

Muffin: “Hi, my name is Muffin, order number is C1029. 

Borris: “Thank you. I see this is regarding your Fish in a Bowl, is that correct?”

Muffin: “Yes” 

Borris: “How may I help you today?”

Muffin: “I am very displeased with your service, and I demand a full refund on my shipping!” 

Borris: “I’m sorry to hear that. May I ask what the issue is?”

Muffin: “I paid for same day delivery, as I intended to play with my meal, then eat it. This cost me a whole silvervine stick! However, your stupid delivery yak didn’t get me my fish in a bowl for 2 whole days!” 

Borris: “I’m so sorry that happened to you. Were you given a reason for the delay?”

Muffin: “He claims that the mud was too deep from the recent rains to get through. What sort of yak can’t plow through a little mud?”

Borris: “I see. Unfortunately, he is correct, for the safety of our yaks, if there are excessive or extreme conditions, we prohibit them from delivering”. 

Muffin: “That is unacceptable! By the time my fish in a bowl arrived, he was belly side up, and no fun to play with at all!”

Borris: “I understand your frustration. I can definitely offer you a refund on your silvervine stick.” 

Muffin: “What about my fish in a bowl? Are you going to replace that?” 

Borris: “I don’t see how that would be possible. We’re Yak Express, not Fish ‘R’ Us.” 

Muffin: “Exactly! Express! And you didn’t deliver expressly! And now I’m out a fish in a bowl! I demand you replace my fish in a bowl!”

Borris: “If you order a new fish in a bowl, we’ll be happy to ship it, free of charge. Unfortunately, we can not physically provide the fish in a bowl”. 

Muffin: “Well, you’re just useless, aren’t you”?

Borris: “Sorry, I’m not sure what you want me to do.” 

Muffin: “I want you to get me a new fish in a bowl!” 

Borris: “I can see this is going nowhere. I will refund your silvervine stick, and it will be delivered to you via Yak Express same day shipping. You should receive it by 5:00 tonight.” 

Muffin: “And my fish in a bowl”? 

Borris: “I’m sorry, you’ll have to go through the retailer for that.” 

Muffin: ‘Ugh! I hope all of your naps get interrupted”. 

Borris: “Thank you for calling Yak Express. Please call us back if you have any shipping needs. Have a fur-tastic day”!

Pictures courtesy of Google Images.