At one point, we were very close. I even considered changing my life for him. I had begun my career as an employee benefits analyst/consultant. Then I met him on a new project. We were going to create a benefits administration system. Before I knew it, I could write business requirements and do data diagrams. I designed phone trees. We became serious when I joined a software company as a business analyst.
Then something happened. We seemed to plateau, and we both knew we weren’t meant for each other. So we went our separate ways. I still run into Mr. Technology, but he has developed some very irritating habits.
My doctor works out of a clinic with one general phone number. When I call to schedule an appointment, the nice voice on the phone tree tells me to listen carefully to the menu because the options have changed. I’m not sure when they changed; they’ve been the same for the past year I’ve been calling. I press the number to make an appointment. Another nice voice tells me that I am caller fifteen with an expected wait time of twenty minutes. My call is important to them and they appreciate my patience. While I wait, I listen to on ongoing advertisement for the affiliated hospital and medical centers. The nice voice deserts me.
I ordered Christmas presents on-line last year; there were two things from one vendor. I got a very nice message back thanking me for my order and giving me an expected delivery date. Sure enough, my order was delivered on time. Unfortunately one thing was not what I ordered. Instead of cute flannel lounge pants for my daughter (size small), I got an XXL fishing t-shirt. I emailed the company, and they gave me directions for returning the item in exchange for what I wanted. They asked if I was sure I didn’t want the shirt.
A week later, I called to follow-up. A pleasant young man answered. They couldn’t send the pants until they received the shirt, but the pants were definitely coming. Another week passed. I called back and spoke with another pleasant young man. They had received the shirt, but it hadn’t been entered into the system yet. He would try to expedite it.
Five days before Christmas, I called to ask (less pleasantly) where the pants were. The less pleasant young man told me that they were sold out and I would have to wait for a refund to process through the system. I bought a new present locally; I got my refund mid-January. I did not receive a pleasant apology. They did not receive an order this year.
I utilized several job-hunting sites intermittently over the years before I found my true calling in cheese. Many of them have their own rules for what can be entered as a user name and password. The sites and I worked closely together for awhile, then I would get bored and move on to something else. Reality would set back in and I’d return to the site.
But the site always pretended it didn’t remember me. I’d type in what I thought was the correct identification and get “wrong user name/password” in red letters. So I’d try something else. (Whose bright idea is it that you’re supposed to have a different password for everything you use and not write them down anywhere? Life is much easier now that I use my Social Security Number for all of them.)
Finally I’d break down and admit to the system that I couldn’t remember my password. So it would ask for my user name. And tell me that it didn’t recognize my user name. So I would tell it I couldn’t remember my user name. It would ask for my email address. And tell me it didn’t recognize my email address. I asked for the security questions. And it would tell me there weren’t any security questions for me. Of course there weren’t, you stupid computer. Why did you ask if I wanted to answer security questions when you didn’t know who I am.
After much frustration, I would decide to re-enter my information into the site. When they asked for email address, I would type in the one I use for employment follow-up. It would then tell me that I already had a record on file. I would ask them to send me the password via email. It would tell me once again it couldn’t find my record. I contacted the help desk and received a pleasant response that they had received my inquiry. It was number a62785zb892, and someone would respond shortly. Please use that number for any inquiries.
A few days later, I would receive another pleasant email apologizing for my inconvenience and telling me that everything was fixed. I would go back to the site with much anticipation. Enter my user ID and password. And get “wrong user name/password” in red letters.
My husband told me Mr. Technology is bad for my stress level. I am forced to admit that we are irreconcilable. I hope he’s happy with the choices he’s made.
2 thoughts on “Meet My Most Obnoxious Ex – Mr. Technology”
We all know, Cat, if they really cared about our call, they’d hire enough people to talk to us live without 15 minutes of recorded promises and apologies. And they know that we know. And they don’t care that we know that they know. Mr. and Mrs. Technology feel smug enough to do whatever they want.
Of course they do; they don’t have to deal with us.